At atozzen, customer satisfaction is our priority. However, to maintain transparency and operational efficiency, we have outlined our Return & Replacement Policy clearly below in accordance with international e-commerce standards.

1. Eligibility for Replacement

We offer product replacement within 3 (three) days of delivery in the following cases:

Product is torn or damaged

Color does not match the product images

Wrong or defective product delivered

Size issues (too small or too large)

➡️ In these cases, we will replace the product with a new one.

2. Time Limit

Customers must report the issue within 3 (three) days of receiving the product

Any complaints after this period will not be accepted

3. No Cash Refund Policy

⚠️ atozzen does not offer cash refunds under any circumstances.

We provide replacement only

Cash refunds are strictly not available

4. Product Check at Delivery

We strongly encourage our customers to:

Check the product in front of the delivery personnel

If the product is not satisfactory for any reason, it may be returned immediately by paying the delivery charge

5. Issues After Receiving the Product

If a customer receives the product and later finds issues such as:

Size mismatch

Torn or damaged product

Color or quality issues

➡️ The customer must inform us within 3 days, and we will arrange a replacement.

6. Non-Eligible Cases for Return or Replacement

Complaints made after 3 days

Used or washed products

Products without original tags

Damage caused by customer misuse

7. Final Decision

All return and replacement requests are subject to verification

atozzen’s decision will be final in all cases